An eJourney in partnership with

Join us in the heart of the French capital, at the Paris Psychiatry and Neurosciences University Hospital Group, to meet an extraordinary team, which combines design and cultural management skills to support the transformation of internal practices and organizations.

  • Country

    France

  • Category

    Design to support healthcare

  • Type of innovation

    Methodological

In Paris, the Paris Psychiatry and Neurosciences University Hospital Group is one of the first to have hired a team of designers and cultural managers to support its ongoing transformation. 


The Lab-ah, Reception and Hospitality Laboratory, brings together a cultural manager and four designers whose mission is to forge partnerships with hospital teams and to support them in imagining the future together.


With Marie Coirié and Carine Delanoë-Vieux, the co-managers of Lab-ah, follow these passionate professionals to discover the genesis of this very special project and their achievements in the service of patients and teams of three hospitals specializing in mental health and neuroscience.



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What you will get on this eJourney

A complete step by step program

  • 1

    Start your eJourney

    • How to use your eJourney platform

    • Download the Workbook: the educational report of your eJourney

    • Welcome to the Lab-ah

    • The Lab-ah : A unique alliance between culture and design to support the transformation of hospitals

    • Using design-based approach to improve clinical practice

    • Collaboration to improve patient Experience

    • How does the hospital impact design?

    • Why integrate culture and design in the hospital?

    • Bienvenue chez Eugène /1: Designing hospitality in a mental health facility

    • Bienvenue chez Eugène /2: Understand the stakeholders point of view

    • Bienvenue chez Eugène /3: Reinventing design tools to adapt to the needs of the users

    • Bienvenue chez Eugène /4: The Eugène walkaround

    • Bienvenue chez Eugène /5: The results

    • Bienvenue chez Eugène /6 : A crossing between design and cultural approaches

    • Bienvenue chez Eugène /7: What is at the core of the Lab-ah approach?

    • Bienvenue chez Eugène /8: How does the lab-ah intervention impact the new building today?

    • Neurology Sainte-Anne /1: Involving patients and staff in the design of a new hospital building

    • Neurology Sainte-Anne /2: Understand the patients' experience

    • Neurology Sainte-Anne /3: Focusing on the place of families in the hospital: the spaces

    • Neurology Sainte-Anne /4: Presentation of the Experience room

    • Neurology Sainte-Anne /5: The participative game board

    • Neurology Sainte-Anne /6: The data visualisation

    • Neurology Sainte-Anne /7: The stories

    • An experiment with sonic design

    • How to adopt a design-based approach in a hospital?

    • How and why was the Lab-ah created?

    • Assessing the needs: The first years of the Lab-ah

    • Working toward scaling: The Lab-ah today

    • Designing in healthcare: A unique professional opportunity /1

    • Designing in healthcare: A unique professional opportunity /2

  • 2

    Download the Workbook recaping key takeaways

    • Workbook

  • 3

    Feedback Survey

    • Feedback Survey